Our Success Stories -New Clients
– Why They Chose Centenary Approach Property Management Services
Mr/Ms. Jain
Background: He came across our rental property listing. He was impressed by the higher rent advertised and the outstanding presentation. After contacting us for a rental appraisal, he visited our office and discussed his concerns for two hours, particularly high interest rates, call-out fees, and maintenance costs from tradespeople.
Reason to change: The previous property manager merely acted as a messenger, passing on maintenance requests from tenants to the landlord and expecting the landlord to handle them or arrange a tradesperson. When he asked us to inspect the property together, we solved issues. 1)The ceiling fan was noisy , which we resolved with lubricant oil. 2)The front door lock was problematic, which we fixed with a spray. 3)The door handle was loose, which we tightened. He was impressed with our handyman skills and knowledge. Additionally, we noted that the tenants were only paying a partial water fee because the previous manager hadn’t provided a water efficiency certificate. We encouraged him to obtain the water efficient certificate, enabling the them to charge an extra $300 annually to the tenants.
Centenary Approach always visit the property and check the maintenance requests first and report to the solution to the owners and often repair the problem by themselves with cheaper rate.
Ms. Valerie
Background: She bought the property through a buyer’s agent, who then managed the property. During an owner’s inspection, she was surprised to find the condition of the property was vastly different from the inspection report. There were a strong tobacco smell, broken blinds, missing door stoppers, worn-out curtains, and outdated smoke alarms. She was also frustrated with the slow and nonsensical responses from the previous manager.
Reason to change: She, who also owns a property on the Gold Coast, asked her Gold Coast property manager for recommendations in Brisbane. After an long conversation, she appointed us as her new property manager. as she is business person and want to have less worry and easy property manager. During the first routine inspection, we provided a detailed report with solutions and costs, which she promptly addressed. We also spoke with the tenants about smoking inside the property, and the tobacco smell gradually dissipated. There are body corp issues and we handled these issues directly, which allowed her to focus on her job.
Centenary Approach offers fast, clear communication and practical solutions, making decisions easier for landlords.
Mr. Yasu
Background: He often had to inspect his investment property after receiving maintenance or damage reports from his previous property manager, who merely acted as a messenger, asking him to check or arrange contractors, resulting in costly call-out fees. And this cost has been big headache.
Reason to change: There are drain block problem at air conditioner. The property manager organized their contractor to clear the drain however there was still stuck at drain pipe and they recommend the owner to replace the whole air conditioner and replaced the whole air conditioner. We explained how to clear the drain using a vacuum cleaner or air, saving the owners from unnecessary expenses.
Centenary Approach has wide variety of knowledge to fix the problem to save the money and also have good contractors.
MONEY BACK SATISFACTION GURANTEED
If you are not satisfied with Centenary Approach within the first 3 months, we will refund 100% of the management fees already paid.